Refund policy

At Fever Rose, we want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below before requesting a return.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, unused, and in their original condition.

  • All original tags must remain attached.

  • Items must be returned in their original packaging, where applicable.

  • Proof of purchase or a valid order number must be provided.

Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

For hygiene and clearance reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items clearly marked as non-returnable.

  • Items that have been worn, washed, damaged, or altered after delivery.

  • Items missing original tags or showing signs of use.

  • Gift cards and other non-returnable products, where applicable.

Please review the product description and applicable conditions before completing your purchase.

3. How to Request a Return

To start a return, please email shop@feverrose.com within 30 days of delivery.

Please include the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for the return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items to our business address without receiving return instructions first. Our business address is not a return warehouse.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your return shipment receipt until your return has been processed.

Original shipping fees are generally non-refundable unless required by applicable law or otherwise stated by Fever Rose.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at shop@feverrose.com as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos of the item and, where relevant, its packaging.

We will review your case and work with you to determine an appropriate resolution in accordance with applicable law.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after refund approval for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

7. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible at shop@feverrose.com.

We cannot guarantee cancellation or changes once an order has entered processing or has been shipped.

If an order cannot be canceled, you may request a return after delivery, subject to this policy.

8. Refused or Undeliverable Shipments

If a package is refused, returned to sender, or deemed undeliverable because of an incorrect address or other delivery issue, please contact our customer support team.

Refunds for refused or undeliverable shipments will be reviewed on a case-by-case basis. Original shipping fees and any return shipping or carrier charges may be deducted where applicable and permitted by law.

9. Important Notice

Please contact Fever Rose before sending any return shipment. Returns sent without prior approval or to an incorrect address may experience delays in processing.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Fever Rose

Email: shop@feverrose.com

Business Address:

85 NW 188th St
Miami, FL 33169
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with Fever Rose. We appreciate your trust and will do our best to make your shopping experience smooth and reassuring.